Redeem from the Facility Schedule
Key actions on the schedule:
Redeem Pass → Displays if the event has pass products available.
Register → Links to the regular session registration page.
Redeem Pass with ℹ️
Logged‑in tooltip: “No pass / pass isn’t valid.”
Logged‑out tooltip: “Login to check for passes.”
Step‑by‑step
From the Facility Schedule, click Redeem Pass on an eligible event.
If the customer has a family, they’ll first choose the family member who will use the pass.
If the customer has multiple passes, they’ll select which pass to redeem.
✔️ Success! A confirmation message appears, and the customer is added to the event.
Redeem from the Profile Passes Tab
The Profile → Passes tab now includes:
The Organization name for each pass.
Expired passes are hidden by default for clarity.
Step‑by‑step
Go to Profile → Passes tab and click Redeem Pass.
If it’s a Global Pass, select the Program & Session where it should be redeemed.
📆 Choose the Event(s) to redeem against.
✅ Success! A confirmation appears, and the customer is registered for the event.
Tips for Customers
Multiple passes? The system will always prompt to pick the right one.
Weekly limits apply. If a pass has restrictions (e.g., 3 events per week), unavailable events will be greyed out.
Families supported. Household accounts can easily assign passes to different family members.
Related Guides
Create a Punch Pass (Admin)
Purchase a Global Punch Pass (Back Office)
How to Purchase Passes (Customer)