Redeem from the Facility Schedule
Key actions on the schedule:
Redeem Pass → Displays if the event has pass products available.
Register → Links to the regular session registration page.
Redeem Pass with ℹ️
Logged‑in tooltip: “No pass / pass isn’t valid.”
Logged‑out tooltip: “Login to check for passes.”
Step‑by‑step
From the Facility Schedule, click Redeem Pass on an eligible event.
If the customer has a family, they’ll first choose the family member who will use the pass.
If the customer has multiple passes, they’ll select which pass to redeem.
✔️ Success! A confirmation message appears, and the customer is added to the event.
Redeem from the Profile Passes Tab
The Profile → Passes tab now includes:
The Organization name for each pass.
An Active / All control: Active hides expired passes, and All includes them.
Step‑by‑step
Go to Profile → Passes tab and click Redeem Pass.
If it’s a Global Pass, select the Program & Session where it should be redeemed.
📆 Choose the Event(s) to redeem against.
✅ Success! A confirmation appears, and the customer is registered for the event.
Seeing which events have space
Before redeeming, customers can see event availability. Full events are clearly marked and can't be selected, and events with capacity show the number of spots remaining.
Tips for Customers
Multiple passes? The system will always prompt to pick the right one.
Weekly limits apply. If a pass has restrictions (e.g., 3 events per week), unavailable events will be greyed out.
Families supported. Household accounts can easily assign passes to different family members.
Related Guides
Create a Punch Pass (Admin)
Purchase a Global Punch Pass (Back Office)
How to Purchase Passes (Customer)