Online Rentals v1 has been retired. Spaces, lessons, and parties are all booked through Online Rentals 2.0, configured from the Back Office. If you haven't set up your portal yet, start with the checklist below.
What your customers see:
Online Rentals let your customers book spaces, lessons, and party packages directly from a link you share — no phone call required. You configure the rules in the Back Office; customers browse, pick a time, and pay or submit a request on the portal.
Online Rentals use the same products you already have configured for back office reservations — just enable online booking per product and publish a portal to go live.
When to use Online Rentals
Whenever you want customers to self-serve reservations or requests across your bookable services:
Spaces — rinks, fields, courts, cages, rooms, golf stalls, turf
Lessons — instructor-led bookings (a space is auto-booked alongside the instructor)
Packages — birthday parties, team blocks, practice packages
Extras — equipment, locker room time, party add-ons at checkout
Setup order
Follow this sequence for optimal efficiency!
Create Facilities — make sure they're published
Create Resources — Set up Spaces & Instructors, configure their schedules and activities, and mark them as available online.
Create Categories — Shared booking rules across products: duration, minimum notice, advance window, approval workflow, and VIP access. Every product in the category inherits these rules.
Create Rental Products — What customers actually book: name, resources, online schedule, pricing, forms, add-ons, discounts, deposits, and optional gating.
Create a Portal — Your customer-facing public booking link. Choose which categories, facilities, and activities appear, plus display options and defaults.
Preview and test — Save the portal as "draft", open the consumer link, and test as a guest, a member (if you have membership discounts), and a family account before publishing.
What each layer controls
Layer | You set in Back Office | Customers see |
Resources | Spaces → schedule, name, activities, available online
| When the relevant resources match the portal filters and products, customers will see the resources and be able to book them. |
| Which times exist, how long they can book, whether checkout is pay-now or submit request, member early-access windows | |
Rental product (also called Services) |
| Product cards, info drawer, resource list, price labels, checkout steps |
Facilities, Categories, Activities and their defaults Display view (Grid, List) Preferred start time | Filters, defaults, grid vs list, optional start-time filter |
Online Rental Checklist
Facilities
☐ Facility is published
Resources
☐ Spaces are marked as available online
☐ Spaces have a schedule configured
☐ Instructors are marked as available online
☐ Instructors have a schedule configured
Products
☐ Rental & Lesson products are set to available online
☐ Products are assigned to the correct Category
☐ Products are assigned to the correct Facilities and Activities
☐ Spaces are attached to rental products
☐ Lesson products have both instructors and spaces assigned
☐ Lesson products are assigned to a category with primary resource set to Instructor
☐ Add-ons are configured on each product (if applicable)
☐ Forms are configured on each product (if applicable)
☐ Pricing is configured
Categories
☐ Categories are configured with the desired booking rules (duration, notice, approval, VIP)
Portals
☐ Portals are configured with the desired Facilities, Activities, and Categories
☐ Portal activities align with the Activities set on the products in the portal's categories
Optional features
☐ Customer-specific products (whitelisting) configured where needed
☐ Membership-gated products configured where needed
☐ Membership discounts configured on applicable products
☐ Form-answer discounts configured on applicable products
☐ Peak/off-peak pricing configured where needed
☐ Deposits configured on applicable products
FAQs
❓ Can I book a lesson and a field rental in the same cart?
Yes! For each participant + service added to the cart, a customer goes through the booking flow, answers questions, and selects add-ons. Once the booking is in the cart, they can go back to the portal and add another booking from any category for any participant in the family.
❓ If I book an instructor, will it book a space as well?
Yes! The system will auto-book an available space tied to the lesson product. If there are no spaces available, the time slot is not bookable.
❓ Will an instructor get notified if they are booked online?
Yes! Instructors are automatically added to the booking confirmation email whenever they are requested or booked online.
❓ Can I book lessons for both of my children with different instructors?
Yes! The booking module allows for multiple bookings across participants in a single checkout.
❓ How does online booking handle conflicts?
If a space or instructor is already reserved (or it is a sub-space of a parent that is reserved), it will not be available to book.
❓ How does online booking handle approval request conflicts?
If a space or instructor booking is requested but not yet approved, this does not block the time slot from being requested by other customers — it is not technically booked until approved.
❓ Can I set up slots to have capacity and be reserved by multiple people?
Not yet. The system currently allows for a single reservation per time slot. If you want to enable multi-participant bookings, we recommend creating multiple space instances tied to a parent space, leveraging Space dependencies. Reach out to Bond Customer Success to discuss the best approach for your facility.
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